Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website operated by Panka India under the brand name and Dr. Good Health ("we", "us", "our"), including all purchases made through our online store.

By browsing our website, creating an account, placing an order, or using any of our services, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be legally bound by them.

Our website is operated by Panka India, a company registered in India, trading under the brand names Dr. Good Health. We manufacture and sell Ayurvedic and nutraceutical health and wellness products.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website. Specifically, you must not:

• Use the website in any way that violates applicable local, national, or international law or regulation
• Transmit any unsolicited or unauthorised advertising or promotional material
• Knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, or any other harmful programs
• Attempt to gain unauthorised access to our website, server, or database
• Copy, reproduce, or redistribute any content from our website without prior written permission
• Use automated tools (bots, scrapers) to extract data from our website
• Impersonate Dr. Good Health our staff, or any other person or entity

We reserve the right to suspend or terminate your access to our website at any time if we believe you have breached these Terms.

All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time without notice.

• Product Descriptions: We make every effort to display product information accurately. However, we do not guarantee that descriptions, images, or other content are error-free, complete, or current.
• Order Acceptance: Placing an order constitutes an offer to purchase. We reserve the right to decline or cancel any order at our discretion, including for reasons of pricing errors or stock unavailability.
• Order Confirmation: You will receive a confirmation email upon successful order placement. This does not constitute acceptance — acceptance occurs upon dispatch of goods.
• Health Disclaimer: Our products are supplements and are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before starting any supplement regimen.
• Age Requirement: You must be 18 years or older to purchase from our website.

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Prices for international orders may be subject to additional duties, taxes, or customs charges levied by the destination country — these are the buyer's responsibility.

• Price Changes: We reserve the right to change prices at any time. Price changes will not affect orders already confirmed.
• Payment Methods: We accept major credit/debit cards, UPI, net banking, and other methods listed at checkout. All payments are processed through secure, encrypted payment gateways.
• Payment Security: We do not store your card details. All financial transactions are handled by PCI-DSS compliant payment processors.
• Promotional Prices: Discount codes and promotional prices are subject to their specific terms and validity periods, and cannot be combined unless explicitly stated.
• Failed Payments: If a payment fails after order placement, we will notify you. The order will be held for 24 hours before cancellation.

We aim to dispatch all confirmed orders within 2–3 business days. Delivery timelines depend on your location and the shipping method selected at checkout.

• Domestic Orders (India): Standard delivery typically takes 5–7 business days. Express options may be available at checkout.
• International Orders: Delivery timelines vary by destination (typically 10–21 business days). Import duties and taxes are the buyer's responsibility.
• Tracking: A tracking number will be shared via email once your order is dispatched.
• Delivery Address: Please ensure your delivery address is complete and accurate. We are not responsible for failed deliveries due to incorrect addresses.
• Lost or Damaged Shipments: If your order arrives damaged or does not arrive within the estimated window, please contact us within 7 days of the expected delivery date.

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below:

• Eligibility: Returns are accepted within 15 days of delivery for products that are unused, unopened, and in their original packaging.
• Non-Returnable Items: Opened consumable products (capsules, tablets, syrups) cannot be returned due to health and hygiene regulations, unless defective.
• Defective Products: If you receive a defective or incorrect product, contact us within 7 days. We will arrange a replacement or full refund at no extra cost.
• Refund Processing: Approved refunds are processed within 7–10 business days to your original payment method.
• Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or incorrect items where we will cover return shipping.

All content on this website — including but not limited to text, graphics, logos, product images, formulas, brand names, and software — is the exclusive property of Panka India and is protected by applicable Indian and international intellectual property laws.

• You may not reproduce, duplicate, copy, sell, or exploit any portion of our website content without express written permission from us
• The Dr. Good Health names, logos, and product names are registered trademarks of Panka India
• Personal, non-commercial use of our content is permitted provided you do not remove any copyright or proprietary notices
• Any feedback, suggestions, or ideas you submit to us may be used by us without compensation or attribution to you

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• That our website will be uninterrupted, error-free, or free from viruses or harmful components
• That product results will meet your individual expectations — individual results vary
• The accuracy, completeness, or reliability of any third-party content linked from our website

To the maximum extent permitted by applicable Indian law, Panka India, its directors, employees, partners, and agents shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website
• Loss of profits, revenue, data, goodwill, or other intangible losses
• Damages resulting from unauthorised access to or alteration of your data
• Any loss or damage arising from events outside our reasonable control (force majeure)

Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the amount you paid for the product that is the subject of the claim.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

• Jurisdiction: Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in India.
• Dispute Resolution: We encourage you to contact us first to resolve any disputes amicably before pursuing legal action.
• Consumer Rights: Nothing in these Terms affects your statutory rights as a consumer under the Consumer Protection Act, 2019 (India).

We reserve the right to update or modify these Terms of Service at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered customers via email for significant changes
• Display a notice on our website homepage

Your continued use of our website after any changes to these Terms constitutes your acceptance of the new Terms. We encourage you to review this page periodically.

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us:

• Company: Panka India (Dr. Good Health)
• Email: legal@Dr Good Health.com
• Support: support@Dr Good Health.com
• Website: Contact Form →
• Response Time: We aim to respond to all legal enquiries within 5 business days