Return & Refund Policy

To be eligible for a return, your item must meet the following conditions:

Returns initiated after the 7-day window, or for products that have been opened, partially used, or damaged due to customer mishandling, will not be accepted.

For hygiene and safety reasons, the following items are strictly non-returnable and non-refundable, except in cases of proven manufacturing defects:

• Opened or partially used nutritional supplements, powders, or capsules
• Products purchased during clearance sales, promotional offers, or with a discount of 50% or more
• Perishable wellness products such as juices, fresh formulations, or chilled items
• Gift cards, vouchers, and promotional credits
• Personalised or custom-formulated products
• Products that have been explicitly marked as "non-returnable" on the product listing page
• Products returned without original packaging, labels, or with signs of tampering

Initiating a return with Dr. Good Health is straightforward. Follow these steps to get started:

Once your return is received and inspected at our warehouse, we will notify you of the status of your refund via email.

• Approved Refunds: Will be processed to your original payment method within 7–10 business days of approval.
• UPI / Bank Transfer: Refunds to UPI IDs or bank accounts may take 3–5 business days after initiation.
• Credit/Debit Card: Refunds to cards typically reflect within 5–10 business days depending on your bank's processing time.
• Store Credit Option: You may optionally choose to receive your refund as Dr. Good Health store credit, which will be applied instantly to your account.
• Cash on Delivery Orders: Refunds for COD orders will be processed via bank transfer or UPI. Please share your bank details when raising the return request.

We offer exchanges for eligible products in the following scenarios:

• Wrong Product Delivered: If you received a different product from what you ordered, we will arrange an exchange at no additional cost.
• Defective Product: Products with manufacturing defects confirmed by our quality team will be exchanged for a fresh unit.
• Variant Exchange: You may request an exchange for a different flavour, size, or variant of the same product subject to availability and prior approval.

Exchange requests must be raised within 7 days of delivery. Once we receive and verify the returned item, the replacement will be dispatched within 3–5 business days.

We take quality very seriously. If you receive a damaged, defective, or incorrect item, please take the following steps immediately:

• Do not open or use the product if it appears damaged or is not what you ordered
• Photograph the outer packaging, the product, and any visible damage clearly
• Contact us within 48 hours of delivery with your order number and photographs
• We will arrange a free return pickup and send a replacement or issue a full refund at your discretion

The following return shipping policy applies depending on the reason for return:

For customer-arranged returns, please use a trackable courier service. Dr. Good Health is not responsible for items lost or damaged in transit during return shipping.

You may cancel your order subject to the following conditions:

• Before Dispatch: Orders can be cancelled free of charge any time before they are dispatched from our warehouse. Contact us immediately at support@drgoodhealth.com with your Order ID.
• After Dispatch: Once an order has been dispatched, it cannot be cancelled. You may instead initiate a return upon delivery as per this policy.
• Subscription Orders: Subscription-based orders must be cancelled at least 48 hours before the next scheduled dispatch to avoid being charged.
• Pre-order Items: Pre-orders can be cancelled up to 24 hours before the estimated dispatch date.

Upon successful cancellation before dispatch, a full refund will be issued to your original payment method within 5–7 business days.

Here is a summary of typical timelines for refunds and resolutions:

All timelines are estimates and may be extended during public holidays, festive seasons, or due to factors beyond our control. We will keep you informed via email throughout the process.

For any queries, concerns, or to initiate a return, please reach out to our dedicated support team:

• Company: Panka India (Dr. Good Health)
• Returns Email: returns@drgoodhealth.com
• Support Email: support@drgoodhealth.com
• Website: Contact Form →
• Response Time: We aim to respond to all return queries within 2 business days

This Return & Refund Policy is governed by the Consumer Protection Act, 2019, and applicable Indian consumer protection laws. Dr. Good Health reserves the right to amend this policy at any time; changes will be published on this page with an updated date.