Privacy Policy

When you interact with our website, place an order, or contact us, we may collect the following categories of personal information:

We do not collect any Special Category data (such as health records, race, religion) unless voluntarily provided by you through our health-concern quiz or contact forms.

We use the information we collect for the following lawful purposes:

• Processing and fulfilling your orders, including sending confirmation and dispatch notifications
• Managing your account and providing customer service and support
• Personalising your shopping experience and recommending relevant wellness products
• Sending you marketing communications where you have opted in to receive them
• Improving our website, products, and services through analytics and feedback
• Complying with our legal obligations under applicable Indian law (including GST and consumer protection regulations)
• Detecting and preventing fraud, abuse, or other harmful activity

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

We do not sell, trade, or rent your personal information to third parties. We may share data only in the following limited circumstances:

• Service Providers: Trusted partners who help us operate our website and deliver your orders (payment processors, courier services, email platforms). They are bound by contractual data-protection obligations.
• Legal Requirements: When required by law, court order, or government authority under applicable Indian regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, personal data may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

Despite these measures, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised access.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content.

• Essential Cookies: Necessary for the website to function correctly (e.g., shopping cart, login sessions). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Data is anonymised.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. Only set with your consent.
• Preference Cookies: Remember your settings and preferences for a better experience.

You can manage your cookie preferences via your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Under applicable data protection law, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Ask us to correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data where there is no lawful reason for us to continue holding it
• Right to Restrict Processing: Ask us to pause processing your personal data in certain circumstances
• Right to Portability: Request transfer of your data to you or a third party in a structured, machine-readable format
• Right to Object: Object to processing of your personal data for marketing purposes at any time
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at the details in Section 10. We will respond to all legitimate requests within 30 days.

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Our products and website are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered customers via email where required
• Display a prominent notice on our website

We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your personal information, please reach out to us:

• Company: Panka India (Dr. Good Health)
• Email: privacy@Dr Good Health.com
• Website: Contact Form →
• Response Time: We aim to respond to all privacy enquiries within 5 business days